About Us

Where do you source your products from?

We partner with trusted farmers and use crop tracking for the freshest, ethically sourced produce. Learn more on our "About Us" page.

Do you only provide fresh fruits?

Yes, we only provide our customers with the freshest and most premium fruits which are regionally known for their taste and qualities. We do not deal in cold stored products. Learn more on our "About Us" page.

Do you only supply seasonal fruits?

Yes, since we only serve freshness, throughout the calendar year. We only supply multiple seasonal fruits based on their seasonality. Learn more on our "About Us" page.

Registration & Account Creation

How do I sign up?

Creating an account is simple! Just click the user icon on the top right of our homepage and verify your email with an OTP.

Is there a registration fee?

No, signing up on SuperPhal is completely FREE.

Do I need to sign up to shop?

No. If you are not logged in, you'll still have an option to log in at checkout page. Even if you don't do so, you can still place an order without signing in! But you’ll need to provide an email id at the checkout for communication purposes. You can log in with the same email id to check your order history.

Can I have multiple accounts?

Each phone number and email address can only be linked to one SuperPhal account.

Can I save multiple delivery addresses?

Yes, you can add multiple addresses for your convenience.

Can my family members create accounts with different phone numbers but the same delivery address?

Absolutely! As long as each account has a unique email and phone number, the delivery address can be shared.

Is there a minimum order amount?

No, there's no minimum order for delivery.

Account-Related Queries

How do I log in if I forget my password?

No password is needed! Simply enter your registered mobile number and log in via OTP.

What payment methods do you accept?

We offer multiple secure payment options, including:
Credit & debit cards (Visa, Mastercard, RuPay)
Popular digital wallets
UPI
Net banking
Currently, Cash on Delivery (COD) is not available.

Is it safe to use my credit/debit card on SuperPhal?

Yes, we work with trusted payment partners to ensure a 100% secure transaction. All payments comply with RBI regulations and include additional authentication for your safety.

What if an item I paid for is not delivered?

If we are unable to deliver any items from your order, the amount will be refunded to your bank account within 7-10 business days.

Where do I enter a coupon code?

You can apply a coupon code on the cart page before completing your purchase. The discount will be applied automatically.

Can I use the same offer more than once?

Our offers are valid for one use per household if not mentioned otherwise. Duplicate orders using the same coupon may be canceled and refunded.

Delivery & Order Queries

What if my order hasn’t arrived?

If your delivery is delayed, please reach out to our customer service team via the "Contact Us" page for assistance or email us on care@superphal.in

What if some items are missing from my order?

Any missing items will be refunded to your SuperPhal wallet.

Where can I see my order history?

The Profile section helps you track your active orders, view past purchases, and update your contact details.

Do you deliver to work addresses?

Yes! You can have orders delivered to your home or workplace. Just ensure someone is available to receive the delivery.

Are there any delivery charges?

No. Shipping is completely FREE for any order value.

Will I receive a receipt with my order?

Yes, your receipt will be shared over mail.

What if I’m not available to receive my order?

If you miss your scheduled delivery, the order will be returned, and no refund will be provided.

Customer Service & Refunds

How can I share feedback on your service?

We’d love to hear from you! Email us at care@superphal.in with your feedback.

How do I report an issue with my order?

If you experience any issues with product quality or delivery, contact our customer support team at care@superphal.in. We’ll do our best to resolve it promptly.

What is your refund policy?

We offer a 100% Money Back Guarantee with the following conditions:
Refund requests must be raised within 24 hours of delivery.
Quality-related refund requests must include 2 clear photos of the item.
Refunds will not be processed for taste-related complaints.
Fraudulent accounts may be denied refunds.
Approved refunds will be credited back to your original payment method. Read Refund Policy for all details.

How long do I have to request a refund?

You must inform us within 24 hours of delivery.

When will my refund be processed?

Refunds typically take 7-10 business days to reflect in your account.

What if I haven’t received my refund?

If you haven’t received your refund within 7 days, please contact our support team for assistance.

Product & Miscellaneous Queries

How can I cancel an order?

Unfortunately order cancellations are not allowed once the order is confirmed.

Can I buy SuperPhal products in stores?

Currently, our products are exclusively available on our website and through social media channels - Instagram: @superphal

Can I request a specific product to be stocked?

Absolutely! Let us know what you'd like to see by emailing care@superphal.in, and we’ll do our best to stock it. We will also list down Pre-Order options from time to time. 

How can I stay updated on offers and promotions?

Stay in the loop by checking our homepage, product pages, and promotional emails. You can also choose to subscribe to get updates on the home page and on the checkout page. Following us on social media is also a great way to get updates! Instagram: @superphal

What if I move to a new location?

Simply update your delivery address in "Profile" and check if we deliver to your new area through your pincode.

For any other queries, our customer support team is always here to assist you. Happy shopping with SuperPhal!

Support email address - care@superphal.in
Phone number - 8383896505
Address - Bangalore
Links to social media channels - Instagram: @superphal, Facebook: SuperPhal